PAYMENT:
Terms and Conditions for Sales: I accept CASH payment.  Trees must be paid for in full prior to digging.  Credit and debit cards are not accepted. Purchaser takes ownership of the tree upon payment.  I do not offer refunds.  I do not accept returns or exchanges of dug trees.  All sales are final.  NO REFUNDS OR EXCHANGES.  Please see my WARRANTY below.  

WHY HAVE YOUR PRICES INCREASED?
COVID has affected everyone, especially supply chain. I have held my per foot tree prices steady for the past 5 years, however, my input costs for materials, shipping, fuel and labour have increased significantly since the start of the COVID pandemic. Unfortunately I have to pass on these cost increases which is why my cost to dig a tree has increased to $45 and cost to supply planting materials like baskets, burlap and twine has also increased to $45.

HOW HEAVY ARE THE TREES?
Trees with root balls will weigh anywhere from one hundred pounds for small trees up to several hundred pounds for larger trees.  For example, a 10 foot blue spruce can weight between 300-500+ lbs with a 36 inch diameter root ball.

LOADING/SHIPPING:
Trees are heavy and require heavy equipment to safely move and transport.  Trees require adequate protection from wind and physical damage during transportation.  I can load trees I dig onto your truck or trailer using my tractor/forklift loader upon request.  The Customer agrees to assume all risks including loading, delivery, transportation, unloading etc. for the trees.  I am not liable for any damages or costs to the Customer's vehicles/equipment/property/trees/plants.  Upon request I can provide names of local independent contractors who can provide delivery services.  You can negotiate with them for their services directly - I do not mark up or resell their services.  They charge based on mileage and size of load.  Typical delivery charges are $300-$400 for an average sized load using a tilt to unload trailer to your driveway.  You pay the contractors directly for their services upon completion.

WHEN CAN YOU PLANT?
Generally the best time to plant is spring.  My transplanting season starts when the frost is out of the ground for digging, typically early April, and ends in late fall.  It is possible to transplant any time but special care may be needed depending on the season. New shoots on evergreens like spruces are very tender and susceptable to damage from wind burn and handling during transplanting. I do not recommend transplanting spruces at this stage and I do not warranty damage caused by transplanting trees with tender shoots. Evergreens are more susceptible to winter burn or desciccation if planted in fall and should be protected from the wind. For best success I do not recommend transplanting evergreens off season.

CARE OF YOUR NEW TREES:
Digging: For safety the homeowner needs to ensure all utility line locates are done prior to any digging on your property. You can get utility line locates done free of charge online at www.on1call.com or by calling their toll free number.
Planting: Larger trees dug for you have root balls placed in wire baskets  with burlap.  The baskets and burlap are required for the protection of the tree during transportation and planting.  DO NOT attempt to remove the baskets or burlap prior to planting as this will damage roots and void your warranty.  For 36 inch diameter baskets you should dig a hole approximately 40 inches in diameter and 18 inches deep. Carefully place the root ball in the hole and backfill with good triple mix soil. DO NOT put soil on top of the root ball.  DO NOT bury the root ball below the soil line.  DO NOT FERTILIZE or add fertilizer during planting.  I use all natural untreated burlap and tying materials which will compost when in contact with the soil.  Use a garden hose to add LOTS of water to soak the soil well to remove any air pockets around the root ball. Add extra triple mix around the root ball where required.  Remove any exposed burlap on the surface.  You can cut back any exposed wires from the basket to just below the soil line. Cover the root ball and the dug area with 3-4 inches of mulch to help keep in moisture.  
Stakes and Supports:  Short bottom heavy trees like spruces or smaller trees usually can be stake free.  If you are in a windy area you may need to add stakes.  Larger top heavy trees will need two to three stakes/supports.  DO NOT stake the tree tightly.  Trees need to be able to move and should not be rigidly held in place.  You should be able to put your fingers between the tree straps and the trunk.  Over tightening the straps can damage/girdle the tree.  Remove the stakes and straps after the second season.
Watering:  Add one (1) 20 Litre pail of water per week until late fall.  Do not overwater the tree.  If it is a dry hot spell you may need to add a second pail of water that week.  If it is wet and plenty of rain do not add water that week.
Fertilizer: DO NOT fertilize newly planted trees.  You may add a slow release fertilizer like 18-18-18 around the drip edges of the tree base in the spring of the second year.
Pruning:  Generally pruning is done for aesthetics to promote tree shape, balance and fullness to make trees visually pleasing.  Deciduous trees are best pruned in spring.  Evergreen trees can be pruned any time.  Pruning can required to cleanly remove damaged or broken branches, disease, and dead wood.  Don't coat pruning cuts with tree paint or wound dressing, except for control of certain disease-carrying insects.
Evergreen Leaders: Pyramidal evergreens likes spruces will grow with a central leader.  Sometimes a leader gets damaged or dies.  Prune off the damaged part and a new leader will form and grow to replace it.  Occasionally two leaders will appear on a tree.  For aesthetic reasons you can select a dominant leader and prune the weaker leader.
Bark Damage:  Sometimes tree bark can get damaged during transplant handling.  Small rubs or scrapes will generally heal over.  Pieces or flaps of broken bark should be trimmed off sparingly using a new, sharp, clean exacto blade to prevent insect nesting and infiltration.  Girdling or stripping the bark completely around the stem or branch will kill that stem or branch.   It's best to prune the girdled branch before the damaged zone.
Tree Wraps: Tree wraps can be used for young deciduous trees like maples, fruit trees and birches to provide some winter protection from rodents and rabbits.  If you use them they should be put on in late fall and removed in early spring.
Winter Protection: Newly planted trees, especially evergreens, tend to be sensitive to winter "burn" or desiccation until they get established.  Your best defence is to mulch under the tree from the trunk to the drip line with a mulch layer 3-4 inches deep.  This will help the tree preserve moisture.  If you are planting in a drafty area you may need to provide wind protection by winter wrapping the trees with burlap or adding some kind of wind/snow fencing.

SPECIAL ORDERS
I do not normally stock specialty cultivars like "Fat Albert Spruce"  or "Crimson King Maple" but I can special order them for you from other wholesalers.  These specialty cultivars tend to be proprietary varieties grown using grafting or clones making them more expensive.  Email me your request and I can get your specialty item quoted.

HOW DO I CONTACT YOU?
The best way to contact me is by email. During my busy season I am frequently operating heavy machinery that is noisy - I can't always hear my telephone ring. If you choose to call then please leave a message. I prefer contact by email because I find it is faster for me to answer questions and it is more reliable than using the telephone.

WHY DON'T YOU POST YOUR ADDRESS?
My business sells primarily to contractors and municipalities. Visits are by appointment only. I do not accept random walk ins without an appointment. Unfortunately some members of the public feel that I should be open 24 hours a day 7 days a week and show up un-announced. I no longer post my address online for these reasons.

VERY LARGE TREES: 
I have select stock of some very large trees up to and over 30 feet tall. These trees are priced on an individual basis.   These have to be moved by independent tree moving contractors using trucks the size of large dump trucks.  Your planting location must be accessible by these large trucks to first dig the plug, then to bring in your new tree.  This equipment is large and heavy,  needs a lot of space to move around, and can mark your lawns/gardens.  They typically charge $200-$300 per hour for their time.  I can coordinate your order with the large tree movers.  You would pay them directly for their services.

WARRANTY: Trees I dig are sold EX Works (EXW) and warrantied to the original purchaser for 1 year, from the date of purchase or deposit, REPLACEMENT OF TREE ONLY. If the tree dies bring it back with the roots intact and I, at my sole discretion, will replace it with a tree of similar value to the original TREE purchase value excluding digging costs and costs for baskets and burlap. The customer agrees to pay any difference in price or any additional costs, as determined by me, for the replacement of the tree prior to digging the new tree.  I do NOT warranty trees that have been provided as "discounted" from my posted prices.  I do NOT warranty or cover costs for transplanting, digging, delivery, planting, labour, planting materials etc. for the customer or its agents.  I do NOT warranty trees that show signs of damage and/or neglect caused by factors outside of my control such as transportation, handling, environmental factors, improper site location or site preparation by the customer or its agents.  I do NOT warranty trees that are too large to be dug by me with my equipment nor do I warranty trees when the customer chooses not to use the planting materials, baskets, and planting instructions as recommended by me.  At the time of purchase the customer agrees that they will take appropriate care in the handling, transportation, planting, care and maintenance of the trees provided, as recommended by me. The customer agrees that upon payment they take ownership of the tree.  There are no substitutions or refunds once the tree has been paid for and dug from the ground.  This warranty is not transferable or assignable. Warranty is only provided to the original purchaser with proof of purchase Invoice from Logcabintreefarm.ca. No other warranties are expressed or implied.  

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